MOTIFE

For one of our partners, a company which provides screening services for their clients, we are looking for a team of Customer Care Representatives and Screening Specialists for their new office in Kraków.

If you are looking to grow your career in a culture that is ready for innovative thinkers, then this job is one for you! Join a multilingual team of Customer Care Representatives and Verification Researchers to grow your career in a multinational environment, where you will be able to develop your language skills and grow within the company.

Key information

Location: Krakow, office located within 3km from the centre

Contract type: permanent contract

Working model: office-based

What will you be doing as a Screening Specialist / Verifications Researcher?

• Communicating with companies, educational institutions and professional bodies across the EMEA region via email and telephone
• Processing check results in conjunction with our client requirements
• Actively working with clients and their candidates to resolve any issues that arise from the process
• Conducting analysis of candidates’ backgrounds
• Reviewing case files to ensure that we maintain high quality, accurate and efficient service
• Responding to incoming emails, phone calls and requests
• Obtaining feedback from quality control
• Ensuring all data protection and privacy legislation is adhered to
• Completing translations of various media on request to a high standard

What will you be doing as a Customer Care Representative?

• Responding to inbound enquiries via telephone and email from clients and candidates in a timely manner
• Ensuring that deadlines and Service Level Agreements are met
• Providing a high quality level of customer care
• Taking full ownership of all queries, providing a prompt resolution
• Managing client and candidate expectations throughout the background screening process, through clear and professional communication
• Following the correct escalation paths to liaise with Operational and Technical support teams
• Thoroughly and accurately documenting all contacts in relevant systems
• Contributing to the continuous improvement of systems, processes and procedures
• Ensuring all data protection and privacy legislation is adhered to

For the Screening Specialist / Verifications Researcher role:

• Fluent Verbal and Written Language skills in English + another language (Polish, German, Spanish, French, Italian, Romanian, Russian, Hungarian)
• Ability to work efficiently in with Microsoft Office – Excel, Word, Outlook
• Having strong decision-making skills
• Able to plan, organise and prioritise a high level of work
• Enjoys communicating with people from different backgrounds and experiences
• Able to work with sensitive and confidential information
• Thrives in a customer focused, fast-paced environment
• Able to collaborate within and across multiple teams

For the Customer Care Representative role:

• Fluent Verbal and Written Language skills in English + another language (Polish, German, Spanish, French, Italian, Romanian, Russian, Hungarian)
• 1+ Year relevant experience of working in a Customer Care environment
• A professional telephone manner and an exemplary level of customer service
• Strong listening skills and attention to detail
• Excellent time management and organisational skills
• Ability to collaborate within and across teams
• High level of computer literacy and the ability to work in a Microsoft Office environment

What you can expect

• working in a multinational environment
• being part of fast-paced, diverse teams who deliver high quality service to our wide range of regional and global clients
• support of your line manager and opportiunities to develop your skills
• attractive salary and competitive benefits package