Our Client is one of the largest screening providers in the world. It offers comprehensive background screening solutions that provide employers and housing providers straightforward, actionable reports so they can make confident choices, reduce risk, and stay compliant. The company has offices in 26 locations across 14 countries worldwide and conducts over 71+ million international background screens annually to 18+ million applicants.
If you are looking to grow your career in a culture that is ready for innovative thinkers, this is the place for you!
Key takeaways
Location: Kraków, office located within 3km from the center
Contract type: permanent contract
Working model: office-based
Role description
The Team Lead manages the overall staffing structure and workflow of a team comprised of up to 15 Specialists supporting global clients; includes day-to-day employee management as well as internal stake-holder relationship management. As a supervisory role, this position will get involved in resolving escalated team issues and is expected to consistently meet departmental expectations on metrics related to deliverables. This role will maintain departmental quality and compliance standards by identifying and implementing ongoing improvements in the areas of people, process and systems to achieve defined performance metrics. This role requires a high level of knowledge working in call center protocol along with the ability to direct the team to successfully meet departmental performance expectations. Decision making and problem solving are key components of this role.
Responsibilities
What we offer